SupportCandy
SupportCandy Productivity Suite Features
- Ticket Templates: Create and manage templates for frequently used ticket responses.
- Private Notes: Add internal notes to tickets that are not visible to customers.
- Ticket Merge: Merge multiple tickets into a single ticket for better management.
- Ticket Split: Split a single ticket into multiple tickets for more focused resolution.
- Custom Fields: Add custom fields to tickets to capture additional information.
- Time Tracking: Track the time spent on each ticket for better productivity analysis.
- Agent Collision Detection: Prevent multiple agents from working on the same ticket simultaneously.
- Ticket Export: Export tickets to CSV for external analysis and reporting.
- Advanced Filters: Use advanced filtering options to find tickets quickly and efficiently.
- Auto-Responder: Set up automated responses for incoming tickets to acknowledge receipt.
- Custom Statuses: Create custom statuses to better reflect your ticket workflow.
- Ticket Priorities: Assign priorities to tickets to manage them based on urgency.
- Ticket Tags: Use tags to categorize and organize tickets for easier management.
- Ticket Attachments: Allow attachments to be added to tickets for better context.
- Ticket History: View the complete history of a ticket for better tracking and resolution.
