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Download SupportCandy SLA v3.1.1

Plugins > SupportCandy SupportCandy
Automatic updates Yes
Version 3.1.1
Updated on
Virus Total See Report
Sla
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With SupportCandy SLA, we, as users, can effortlessly manage service level agreements. This plugin, a paragon of efficiency, ensures timely responses, enhancing customer satisfaction. By setting precise deadlines, we avert delays, and uphold our commitments. Dive into a world where support is swift, and reliability is paramount. Embrace this tool, and elevate your service standards.

How to download SupportCandy SLA

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Already included languages : EN, DE, ES, IR, FR, IL, HU, IT, BE, NL, PL, BR, PT, RU, SE, TR, CN, TW

We are not affiliated with SupportCandy SLA nor its developers or owners. Please read the full disclaimer in footer.

HOW IT WORKS

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Core Features of SupportCandy SLA

  • Customizable SLA Policies: Define and manage Service Level Agreement policies tailored to your support needs.
  • Time-Based Ticket Management: Set time-based rules for ticket responses and resolutions to ensure timely support.
  • Automatic Escalation: Automatically escalate tickets that are not resolved within the specified SLA time frame.
  • SLA Reporting: Generate reports to analyze SLA compliance and performance metrics.
  • Notification Alerts: Receive alerts and notifications for SLA breaches to take immediate action.
  • Priority-Based SLAs: Assign different SLAs based on ticket priority to manage urgent issues effectively.
  • Integration with SupportCandy: Seamlessly integrates with the SupportCandy plugin for enhanced ticket management.
  • Customizable Working Hours: Define working hours and holidays to calculate SLA times accurately.
  • Role-Based Access Control: Manage who can view and modify SLA settings within your team.
  • Multi-Language Support: Available in multiple languages to cater to a global audience.
Other versions Date Download
Download SupportCandy SLA 3.1.0 29/04/2024 Join Now
Download SupportCandy SLA 3.0.8 22/12/2024 Join Now

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