More results...

Generic filters
Exact matches only

Download Fluent Support Pro v1.8.5

Plugins > Plugins Premium Plugins Premium
Automatic updates Yes
Version 1.8.5
Updated on
Virus Total See Report
Fluent Support Pro
More details on this item

Fluent Support Pro is a powerful WordPress plugin designed to streamline your customer support. It offers features like ticket management, automated workflows, and real-time notifications. Enhance your support efficiency with its intuitive interface and robust functionality, ensuring a seamless experience for both your team and customers.

How to download Fluent Support Pro

Unlimited Access

Subscribe for only €10.90

Or

Get this product only with unlimited updates

Already included languages : EN

We are not affiliated with Fluent Support Pro nor its developers or owners. Please read the full disclaimer in footer.

HOW IT WORKS

Auto updates with Club WPress plugin

Check how to install and update your WordPress plugins and themes in ONE CLICK directly from your Dashboard.

Learn more Download the plugin
ClubWordPress Updater Plugin

Core Features of Fluent Support Pro

  • Ticket Management: Efficiently manage customer support tickets with a user-friendly interface.
  • Automations: Automate repetitive tasks to save time and improve efficiency.
  • Custom Fields: Add custom fields to collect specific information from customers.
  • Email Piping: Convert emails into support tickets automatically.
  • Internal Notes: Add private notes to tickets for internal team communication.
  • Performance Reports: Generate detailed reports to analyze support team performance.
  • Customer Management: Manage customer profiles and view their support history.
  • Third-Party Integrations: Integrate with popular tools like Slack, Trello, and more.
  • Customizable Email Templates: Create and customize email templates for different scenarios.
  • Knowledge Base Integration: Integrate with knowledge base to provide self-help resources to customers.
  • Multi-channel Support: Handle support requests from multiple channels like email, web forms, and more.
  • Role Management: Define roles and permissions for support team members.
  • Real-time Notifications: Get real-time notifications for new tickets and updates.
  • Customer Satisfaction Surveys: Collect feedback from customers to improve support quality.
  • GDPR Compliance: Ensure customer data privacy and comply with GDPR regulations.

List of improvements in Fluent Support Pro version 1.8.5

  • = 1.8.5 (Date: Dec 26, 2024) =
  • Added: Agent Time Tracking (Pro)
  • Added: Saved search (Pro)
  • Added: Keyboard Shortcuts
  • Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload.
  • Fixed: Recaptcha functionality issue in the Customer Portal.
  • Fixed: WorkFlow action sequence title issue.
  • Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
  • Fixed: Compatibility issue with the Sequential Order Plugin.
  • Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
  • Fixed: Error message displaying when the Customer Portal loads.
  • Fixed: Notes within a closed ticket becoming non-editable.
  • Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature.
  • Fixed: Email verification message translation and verification message hooks not functioning properly.
  • = 1.8.2 (Date: Sep 25, 2024) =
  • Added: Workflow action sequence (Pro)
  • Added: Direct paste image in WP Editor
  • Fixed: Required sign not visible for product options marked as required during ticket creation
  • Fixed: Reply button toggle option not working in the admin portal
  • Fixed: Issue with the route URL on the All Tickets page
  • Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
  • Fixed: OpenAI routing issue resolved
  • Fixed: CSS issue related to ticket filter theme in the Customer Portal
  • Fixed: Responsive issue on the view ticket page
  • Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
  • = 1.8.1 (Date: Sep 10, 2024) =
  • Fixed Email verification vulnerability issue in signup
  • Fixed Customer portal ticket fetching vulnerability issue
  • = 1.8.0 (Date: Aug 15, 2024) =
  • Added Integration with OpenAI (Pro)
  • Added Product Filter and sorting option in customer portal
  • Added Email verification in sighup for customer
  • Added Two-FA in signing for customer
  • Fixed Freshdesk ticket migration issue
  • Fixed Response message not being saved correctly in the auto-close settings
  • Fixed Data remaining in the “Create Customer” form after creating a customer in the Customers module
  • Fixed Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
  • Fixed Shortcode always being pasted below the content
  • Fixed Tickets still being deletable even when the “Delete Ticket” permission is unchecked
  • Fixed Workflow issue when the ticket-closing condition is triggered
  • = 1.7.90 (Date: May 28, 2024) =
  • Added Activity Trends by Time of Day (Pro)
  • Added Integration with Fluent Boards (Pro)
  • Added Integrations Logs
  • Added Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
  • Added Duplicate or clone workflows (Pro)
  • Added Required option in product field (Pro)
  • Fixed If the site language is not set to English, the workflow always defaults to manual mode
  • Fixed Inbox identifier css issue in all tickets table
  • Fixed If anyone choose View dashboard and draft_reply then it will not show any tickets
...
>

Join Club WPress Now !

Get access to 16282 products for only €10,90 per month.

JOIN NOW

Reviews

Others plugins from Plugins Premium or similars