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Download Fluent Support Pro v1.8.4

Plugins > Plugins Premium Plugins Premium
Automatic updates Yes
Version 1.8.4
Updated on
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Fluent Support Pro is a powerful WordPress plugin designed to streamline your customer support. It offers features like ticket management, automated workflows, and real-time notifications. Enhance your support efficiency with its intuitive interface and robust functionality, ensuring a seamless experience for both your team and customers.

How to download Fluent Support Pro

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Already included languages : EN

We are not affiliated with Fluent Support Pro nor its developers or owners. Please read the full disclaimer in footer.

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Core Features of Fluent Support Pro

  • Ticket Management: Efficiently manage customer support tickets with a user-friendly interface.
  • Automations: Automate repetitive tasks to save time and improve efficiency.
  • Custom Fields: Add custom fields to collect specific information from customers.
  • Email Piping: Convert emails into support tickets automatically.
  • Internal Notes: Add private notes to tickets for internal team communication.
  • Performance Reports: Generate detailed reports to analyze support team performance.
  • Customer Management: Manage customer profiles and view their support history.
  • Third-Party Integrations: Integrate with popular tools like Slack, Trello, and more.
  • Customizable Email Templates: Create and customize email templates for different scenarios.
  • Knowledge Base Integration: Integrate with knowledge base to provide self-help resources to customers.
  • Multi-channel Support: Handle support requests from multiple channels like email, web forms, and more.
  • Role Management: Define roles and permissions for support team members.
  • Real-time Notifications: Get real-time notifications for new tickets and updates.
  • Customer Satisfaction Surveys: Collect feedback from customers to improve support quality.
  • GDPR Compliance: Ensure customer data privacy and comply with GDPR regulations.

List of improvements in Fluent Support Pro version 1.8.4

  • = 1.8.4 (Date: Sep 27, 2024) =
  • Fixed License checking issues
  • = 1.8.2 (Date: Sep 25, 2024) =
  • Added: Workflow action sequence (Pro)
  • Added: Direct paste image in WP Editor
  • Fixed: Required sign not visible for product options marked as required during ticket creation
  • Fixed: Reply button toggle option not working in the admin portal
  • Fixed: Issue with the route URL on the All Tickets page
  • Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
  • Fixed: OpenAI routing issue resolved
  • Fixed: CSS issue related to ticket filter theme in the Customer Portal
  • Fixed: Responsive issue on the view ticket page
  • Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
  • = 1.8.1 (Date: Sep 10, 2024) =
  • Fixed Email verification vulnerability issue in signup
  • Fixed Customer portal ticket fetching vulnerability issue
  • = 1.8.0 (Date: Aug 15, 2024) =
  • Added Integration with OpenAI (Pro)
  • Added Product Filter and sorting option in customer portal
  • Added Email verification in sighup for customer
  • Added Two-FA in signing for customer
  • Fixed Freshdesk ticket migration issue
  • Fixed Response message not being saved correctly in the auto-close settings
  • Fixed Data remaining in the “Create Customer” form after creating a customer in the Customers module
  • Fixed Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
  • Fixed Shortcode always being pasted below the content
  • Fixed Tickets still being deletable even when the “Delete Ticket” permission is unchecked
  • Fixed Workflow issue when the ticket-closing condition is triggered
  • = 1.7.90 (Date: May 28, 2024) =
  • Added Activity Trends by Time of Day (Pro)
  • Added Integration with Fluent Boards (Pro)
  • Added Integrations Logs
  • Added Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
  • Added Duplicate or clone workflows (Pro)
  • Added Required option in product field (Pro)
  • Fixed If the site language is not set to English, the workflow always defaults to manual mode
  • Fixed Inbox identifier css issue in all tickets table
  • Fixed If anyone choose View dashboard and draft_reply then it will not show any tickets
  • Fixed Freshdesk ticket migration issue
  • Fixed Zendesk ticket migration issue
  • Fixed Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
  • Fixed Issue with Bookmark
  • Fixed When the file name is too long, the file will not upload during ticket creation or in responses
  • Fixed If a restriction is applied to a specific business box, it still appears on the dashboard
  • Fixed MemberPress integration to show separate lists for recurring and non-recurring subscriptions
  • Fixed The WooCommerce widget is not shown on the ‘View Customer’ page
  • = 1.7.80 (Date: April 3, 2024) =
  • Added Restrict business boxes for specific agents
  • Added Ticket search feature in customer portal
  • Added MemberPress Integration
...
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