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Download Fluent Support Pro v1.8.7

Plugins > Plugins Premium Plugins Premium
Automatic updates Yes
Version 1.8.7
Updated on
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Fluent Support Pro
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Fluent Support Pro is a powerful WordPress plugin designed to streamline your customer support. It offers features like ticket management, automated workflows, and real-time notifications. Enhance your support efficiency with its intuitive interface and robust functionality, ensuring a seamless experience for both your team and customers.

How to download Fluent Support Pro

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Already included languages : EN

We are not affiliated with Fluent Support Pro nor its developers or owners. Please read the full disclaimer in footer.

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Core Features of Fluent Support Pro

  • Ticket Management: Efficiently manage customer support tickets with a user-friendly interface.
  • Automations: Automate repetitive tasks to save time and improve efficiency.
  • Custom Fields: Add custom fields to collect specific information from customers.
  • Email Piping: Convert emails into support tickets automatically.
  • Internal Notes: Add private notes to tickets for internal team communication.
  • Performance Reports: Generate detailed reports to analyze support team performance.
  • Customer Management: Manage customer profiles and view their support history.
  • Third-Party Integrations: Integrate with popular tools like Slack, Trello, and more.
  • Customizable Email Templates: Create and customize email templates for different scenarios.
  • Knowledge Base Integration: Integrate with knowledge base to provide self-help resources to customers.
  • Multi-channel Support: Handle support requests from multiple channels like email, web forms, and more.
  • Role Management: Define roles and permissions for support team members.
  • Real-time Notifications: Get real-time notifications for new tickets and updates.
  • Customer Satisfaction Surveys: Collect feedback from customers to improve support quality.
  • GDPR Compliance: Ensure customer data privacy and comply with GDPR regulations.

List of improvements in Fluent Support Pro version 1.8.7

  • = 1.8.7 (Date: Mar 20, 2025) =
  • Improvement: Enhanced and refined the Customer Portal UI/UX.
  • Improvement: New block editor for the updated Customer Portal layout.
  • Improvement: Resume options for incomplete Freshdesk ticket migrations.
  • Fixed: Images pasted directly are deleted after some time.
  • Fixed: Unable to edit customers with no name in the customer list.
  • Fixed: Attachment issue when creating a ticket from Fluent Forms.
  • Fixed: Issue with unchecking agent permissions.
  • Fixed: Missing option to delete custom fields during creation.
  • Fixed: Creating an action in a workflow also creates a duplicate action.
  • Fixed: Advanced filter does not work when a multi-select option is selected.
  • Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
  • Fixed: Product not displaying in WooCommerce widget.
  • Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
  • Fixed: Direct copy-paste of images was not functioning properly in multisite.
  • = 1.8.6 (Date: Feb 28, 2025) =
  • Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
  • Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
  • Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.
  • = 1.8.5 (Date: Dec 26, 2024) =
  • Added: Agent Time Tracking (Pro)
  • Added: Saved search (Pro)
  • Added: Keyboard Shortcuts
  • Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload.
  • Fixed: Recaptcha functionality issue in the Customer Portal.
  • Fixed: WorkFlow action sequence title issue.
  • Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
  • Fixed: Compatibility issue with the Sequential Order Plugin.
  • Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
  • Fixed: Error message displaying when the Customer Portal loads.
  • Fixed: Notes within a closed ticket becoming non-editable.
  • Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature.
  • Fixed: Email verification message translation and verification message hooks not functioning properly.
  • = 1.8.2 (Date: Sep 25, 2024) =
  • Added: Workflow action sequence (Pro)
  • Added: Direct paste image in WP Editor
  • Fixed: Required sign not visible for product options marked as required during ticket creation
  • Fixed: Reply button toggle option not working in the admin portal
  • Fixed: Issue with the route URL on the All Tickets page
  • Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
  • Fixed: OpenAI routing issue resolved
  • Fixed: CSS issue related to ticket filter theme in the Customer Portal
  • Fixed: Responsive issue on the view ticket page
  • Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
  • = 1.8.1 (Date: Sep 10, 2024) =
  • Fixed Email verification vulnerability issue in signup
  • Fixed Customer portal ticket fetching vulnerability issue
  • = 1.8.0 (Date: Aug 15, 2024) =
  • Added Integration with OpenAI (Pro)
  • Added Product Filter and sorting option in customer portal
...
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