Télécharger Fluent Support Pro v2.2.1

Quoi de neuf (Journal des modifications - Changelog) dans Fluent Support Pro version 2.2.1

• = 2.2.1 (Date: May 23, 2026) =
• Added: Grid view layout for the ticket list
• Fixed issue with time tracking where working minutes were showing as null
• Unified and improved dynamic support menu UI structure
• Security: Hardened ticket ID resolution in Customer Portal policy
• = 2.2.0 (Date: May 20, 2026) =
• Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
• Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
• Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
• Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
• Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
• Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
• Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
• Improved: attachment handling for agent-created ticket emails and pasted inline images
• Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
• Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
• Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
• Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
• Fixed: Dark mode toggle switch colors in Global Settings
• Fixed: Global Settings page design inconsistencies
• Fixed: Shortcode attribute not normalizing to lowercase
• = 2.1.1 (Date: April 10, 2026) =
• Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
• Fixed Slack notification sending issue (Pro)
• Fixed activity log staff filter dropdown collapsing issue
• = 2.1.0 (Date: April 09, 2026) =
• Added Agent Groups to organize support teams and enable smart ticket distribution
• Added Agent Signature option for support agents
• Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
• Added new email template for Agent-Initiated Tickets
• Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
• Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
• Added fluent_support/should_send_notification filter to control notification delivery across channels
• Improved overall security
• Optimized database queries for better performance
• Fixed Fluent Boards integration action availability in free version when plugin is active
• Fixed portal signup visibility issue when using shortcode attribute
• Fixed “Close Ticket Silently” not suppressing email notifications
• Fixed incorrect syncing of customer status with FluentCRM
• Fixed advanced filter deletion issue in tickets list
• Fixed theme mode toggle visibility issue
• Fixed untranslated strings in advanced filter options
• = 2.0.6 (Date: March 05, 2026) =
• Updated: Core PHP framework
• Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
• Fixed: Onboarding dark mode design issue
• Fixed: Bulk option checkbox now visible by default
• Fixed: Ticket list not updating after bulk actions
• Fixed: File upload limit validation issue after deleting previously uploaded files
• Fixed: WordPress admin bar overlapping Fluent Support menu