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Download Fluent Support Pro v2.3.0

Plugins > Plugins Premium
Automatic updates Yes
Version 2.3.0
Updated on
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Fluent Support Pro
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Fluent Support Pro is a powerful WordPress plugin designed to streamline your customer support. It offers features like ticket management, automated workflows, and real-time notifications. Enhance your support efficiency with its intuitive interface and robust functionality, ensuring a seamless experience for both your team and customers.

How to download Fluent Support Pro

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Already included languages : EN

We are not affiliated with Fluent Support Pro nor its developers or owners. Please read the full disclaimer in footer.

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Core Features of Fluent Support Pro

  • Ticket Management: Efficiently manage customer support tickets with a user-friendly interface.
  • Automations: Automate repetitive tasks to save time and improve efficiency.
  • Custom Fields: Add custom fields to collect specific information from customers.
  • Email Piping: Convert emails into support tickets automatically.
  • Internal Notes: Add private notes to tickets for internal team communication.
  • Performance Reports: Generate detailed reports to analyze support team performance.
  • Customer Management: Manage customer profiles and view their support history.
  • Third-Party Integrations: Integrate with popular tools like Slack, Trello, and more.
  • Customizable Email Templates: Create and customize email templates for different scenarios.
  • Knowledge Base Integration: Integrate with knowledge base to provide self-help resources to customers.
  • Multi-channel Support: Handle support requests from multiple channels like email, web forms, and more.
  • Role Management: Define roles and permissions for support team members.
  • Real-time Notifications: Get real-time notifications for new tickets and updates.
  • Customer Satisfaction Surveys: Collect feedback from customers to improve support quality.
  • GDPR Compliance: Ensure customer data privacy and comply with GDPR regulations.

List of improvements in Fluent Support Pro version 2.3.0

  • = 2.3.0 (Date: July 13, 2026) =
  • Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
  • Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
  • Added: FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
  • Added: Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
  • Added: Change Priority workflow action (Pro) — set a ticket’s priority automatically as a workflow action step
  • Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
  • Added: Load-more pagination for Previous Conversations sidebar widget
  • Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
  • Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
  • Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs
  • Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
  • Improved: Redesign ticket watchers widget with collapsible toggle
  • Improved: Redesign customer/agent ticket list thread, label with role icon badge
  • Fixed: Agent @mention search failing with large agent lists — search is now server-side
  • Fixed: Inline pasted images not appearing correctly in sent email notifications
  • Fixed: Email addresses in internal notes being auto-converted to clickable hyperlinks
  • Fixed: Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
  • Fixed: Attachment limit error message now shows the configured maximum instead of a generic message
  • Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails
  • Fixed: Mailbox Settings error notification not displaying (wrong $notify call signature)
  • Fixed: Active navigation link using incorrect background color design token
  • Security: Restricted saved reply access and sanitized agent AI guidelines input
  • = 2.2.1 (Date: May 23, 2026) =
  • Added: Grid view layout for the ticket list
  • Fixed issue with time tracking where working minutes were showing as null
  • Unified and improved dynamic support menu UI structure
  • Security: Hardened ticket ID resolution in Customer Portal policy
  • = 2.2.0 (Date: May 20, 2026) =
  • Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
  • Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
  • Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
  • Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
  • Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
  • Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
  • Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
  • Improved: attachment handling for agent-created ticket emails and pasted inline images
  • Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
  • Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
  • Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
  • Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
  • Fixed: Dark mode toggle switch colors in Global Settings
  • Fixed: Global Settings page design inconsistencies
  • Fixed: Shortcode attribute not normalizing to lowercase
  • = 2.1.1 (Date: April 10, 2026) =
  • Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
  • Fixed Slack notification sending issue (Pro)
  • Fixed activity log staff filter dropdown collapsing issue
  • = 2.1.0 (Date: April 09, 2026) =
  • Added Agent Groups to organize support teams and enable smart ticket distribution
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