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Download Fluent Support Pro v2.2.1

Plugins > Plugins Premium
Automatic updates Yes
Version 2.2.1
Updated on
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Fluent Support Pro
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Fluent Support Pro is a powerful WordPress plugin designed to streamline your customer support. It offers features like ticket management, automated workflows, and real-time notifications. Enhance your support efficiency with its intuitive interface and robust functionality, ensuring a seamless experience for both your team and customers.

How to download Fluent Support Pro

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Already included languages : EN

We are not affiliated with Fluent Support Pro nor its developers or owners. Please read the full disclaimer in footer.

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Core Features of Fluent Support Pro

  • Ticket Management: Efficiently manage customer support tickets with a user-friendly interface.
  • Automations: Automate repetitive tasks to save time and improve efficiency.
  • Custom Fields: Add custom fields to collect specific information from customers.
  • Email Piping: Convert emails into support tickets automatically.
  • Internal Notes: Add private notes to tickets for internal team communication.
  • Performance Reports: Generate detailed reports to analyze support team performance.
  • Customer Management: Manage customer profiles and view their support history.
  • Third-Party Integrations: Integrate with popular tools like Slack, Trello, and more.
  • Customizable Email Templates: Create and customize email templates for different scenarios.
  • Knowledge Base Integration: Integrate with knowledge base to provide self-help resources to customers.
  • Multi-channel Support: Handle support requests from multiple channels like email, web forms, and more.
  • Role Management: Define roles and permissions for support team members.
  • Real-time Notifications: Get real-time notifications for new tickets and updates.
  • Customer Satisfaction Surveys: Collect feedback from customers to improve support quality.
  • GDPR Compliance: Ensure customer data privacy and comply with GDPR regulations.

List of improvements in Fluent Support Pro version 2.2.1

  • = 2.2.1 (Date: May 23, 2026) =
  • Added: Grid view layout for the ticket list
  • Fixed issue with time tracking where working minutes were showing as null
  • Unified and improved dynamic support menu UI structure
  • Security: Hardened ticket ID resolution in Customer Portal policy
  • = 2.2.0 (Date: May 20, 2026) =
  • Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
  • Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
  • Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
  • Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
  • Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
  • Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
  • Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
  • Improved: attachment handling for agent-created ticket emails and pasted inline images
  • Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
  • Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
  • Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
  • Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
  • Fixed: Dark mode toggle switch colors in Global Settings
  • Fixed: Global Settings page design inconsistencies
  • Fixed: Shortcode attribute not normalizing to lowercase
  • = 2.1.1 (Date: April 10, 2026) =
  • Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages
  • Fixed Slack notification sending issue (Pro)
  • Fixed activity log staff filter dropdown collapsing issue
  • = 2.1.0 (Date: April 09, 2026) =
  • Added Agent Groups to organize support teams and enable smart ticket distribution
  • Added Agent Signature option for support agents
  • Added Agent-Initiated Tickets (agents can create tickets on behalf of customers)
  • Added new email template for Agent-Initiated Tickets
  • Added file upload integration with Cloudflare R2 and Amazon S3 (Pro)
  • Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components)
  • Added fluent_support/should_send_notification filter to control notification delivery across channels
  • Improved overall security
  • Optimized database queries for better performance
  • Fixed Fluent Boards integration action availability in free version when plugin is active
  • Fixed portal signup visibility issue when using shortcode attribute
  • Fixed “Close Ticket Silently” not suppressing email notifications
  • Fixed incorrect syncing of customer status with FluentCRM
  • Fixed advanced filter deletion issue in tickets list
  • Fixed theme mode toggle visibility issue
  • Fixed untranslated strings in advanced filter options
  • = 2.0.6 (Date: March 05, 2026) =
  • Updated: Core PHP framework
  • Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
  • Fixed: Onboarding dark mode design issue
  • Fixed: Bulk option checkbox now visible by default
  • Fixed: Ticket list not updating after bulk actions
  • Fixed: File upload limit validation issue after deleting previously uploaded files
  • Fixed: WordPress admin bar overlapping Fluent Support menu
...
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