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Download TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System v1.8.1

Plugins > Codecanyon Codecanyon
Automatic updates Yes
Version 1.8.1
Updated on
Virus Total See Report
More details on this item Live preview

With TotalDesk, we transform your support experience. This WordPress plugin offers a seamless helpdesk, live chat, knowledge base, and ticket system. Imagine, effortlessly managing customer inquiries, enhancing satisfaction, and boosting efficiency. It's your all-in-one solution, simplifying complex tasks, and elevating your service to unparalleled heights. Embrace the future of customer support, today.

How to download TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

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Normal price : $24 Created : 23 August 2017 Already included languages : EN, CZ, DK, DE, US, ES, FI, FR, GR, IT, NL, NO, PL, PT, RU, SE

We are not affiliated with TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System nor its developers or owners. Please read the full disclaimer in footer.

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Core Features of TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

  • Helpdesk Ticket System: Manage customer inquiries efficiently with a comprehensive ticketing system.
  • Live Chat Integration: Engage with your website visitors in real-time through live chat functionality.
  • Knowledge Base: Create and organize a repository of articles and FAQs to help users find solutions independently.
  • Multi-Language Support: Cater to a global audience with support for multiple languages.
  • Email Notifications: Keep users and agents informed with automated email updates on ticket status changes.
  • Customizable Ticket Forms: Design ticket submission forms to capture the information you need from users.
  • Agent Management: Assign tickets to specific agents and manage their workload effectively.
  • Reporting and Analytics: Gain insights into your support operations with detailed reports and analytics.
  • Responsive Design: Ensure a seamless experience across all devices with a fully responsive interface.
  • Integration with Third-Party Tools: Enhance functionality by integrating with popular third-party tools and services.
  • Customizable Branding: Tailor the look and feel of the helpdesk to match your brand identity.
  • Priority Support: Offer prioritized support options to handle urgent inquiries efficiently.

List of improvements in TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System version 1.8.1

  • ======
  • 1.8.1
  • ======
  • FIX: Default agents by department not working
  • FIX: Ticket exporter not working
  • FIX: Downgraded PSR library
  • FIX: PHP notices
  • ======
  • 1.8.0
  • ======
  • NEW: ChatGPT Support
  • https://imgur.com/a/eVOKLyj
  • NEW: Saved replies show on ticket frontend
  • https://imgur.com/a/fbRXxTY
  • NEW: Replaced Invisible Recaptcha Integration with Captcha By BestWebForms
  • https://imgur.com/a/BLnoz2U
  • NEW: Paramter show_search for faqs shortcode
  • NEW: PHP 8.2 support
  • FIX: Email piping not working correctly for existing users
  • FIX: Updated all vendor codes
  • ======
  • 1.7.31
  • ======
  • FIX: FAQs and settings not showing
  • NEW: Disable comment notify for tickets
  • ======
  • 1.7.30
  • ======
  • NEW: User account gets generated with uniquid when email not exists, but username exists
  • FIX: Load users in admin panel via AJXA
  • FIX: Default agents per department not working
  • ======
  • 1.7.29
  • ======
  • NEW: FAQs are hidden too when access per topic is restricted
  • FIX: PHP Notice
  • FIX: Create ticket for users as agent not working
  • FIX: Improved FR Translations
  • Thanks to barreoblique.ca
  • FIX: Improved performance in backend
  • FIX: Greece translation issue
  • ======
  • 1.7.28
  • ======
  • NEW: Topic Description shows
  • https://imgur.com/a/H0TJgOE
  • NEW: Performance improvements
  • FIX: Live chat close icon not visible
  • FIX: Filter by priority in backend not working
  • FIX: Performance issues
...
>

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